- Our priority is keeping you happy that’s why we offer you a no quibble returns policy.
Q. I have placed an order on the website but i wish to cancel, is this possible?
A. Sure, you can cancel your order before the goods have shipped, just call us or email between 9am to 5pm Monday to Friday.
If you wish to cancel your order after the products have been dispatched, please refer to the returns section below.
Goods Damaged in Transit
If any goods were damaged in transit, we require you to report it to us within 2 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Faulty Goods (Ink & Toner Cartridges)
If your product is faulty or should become faulty, you can obtain a replacement or refund within 12 months of purchase - you must be able to provide your order number. In addition, compatible toners carry a 24 month warranty and can be returned for a replacement or refund within this timescale.
> Returns Frequently Asked Questions
Q, I have changed my mind, can i get my money back?
A. If you change your mind (Within 14 Days)
If you have changed your mind within 14 days from the day after the goods were delivered, then you are entitled to a full refund. You must take good care of the goods until they are returned to us.
In particular this means that you will:
Not upload any software (included in the package onto any computer or laptop device.
Return the product(s) in good working condition all packaging, manuals, cables etc to be included
Please note that the cost of returning these items is the responsibility of the customer.
A. If you change your mind (After 14 days)
If you wish to return goods after 14 days from the following day of receipt, because you have ordered the incorrect items or you have changed your mind you will have the value of the returned items transferred towards replacement goods upto 30days after purchase.
Please note that this additional right to return goods after 14 days does not affect your statutory right to return goods.
Q. I have recieved the wrong item, what should i do?
A. Before you open the product, make sure you have checked the product code listed on the packaging with the product codes ordered on our website.
If in doubt, call us on: 0800 321 3651
If you are 100% sure that you have received the wrong item, email: [email protected]
Include the following information:
Name, Address, Order Number & Incorrect Product Code(s)
Q.When should i expect my replacement or refund?
A. Upon receiving your returned item, we aim to give you a replacement or refund within 7 Days.
If you requested a refund, this could take an additional 3-4 Days to reach your account.
Q. I need to return an order to OfficeMonster.co.uk, how do i raise a return request?
A. You can do this via your administration account by clicking 'View All Orders', Click the relevant order from the list and then hit the "Return Order" Button
Supplementary Furniture Terms & Conditions
These supplementary conditions apply to orders for Furniture products including but not limited to Desks, Pedestals, Side and Tambour Units, Chairs and Cabinets.
In the case of any conflict between the terms of the conditions the Return Policy and these supplementary conditions the provisions of these supplementary conditions shall prevail.
Palletised deliveries may be made by an articulated vehicle. The buyer must notify the seller of any access issues at the time the order is placed. Failure by the buyer to do so may result in a failed delivery and additional charges being payable for redelivery.
Unless otherwise agreed in writing, delivery shall be to the ground floor only. Palletised deliveries will be made to the curb side.
The Buyer must notify us of any items received damaged within 72 Hours from Delivery.
The Buyer must notify us of any faulty items within 72 hours of finding the fault.
If a furniture items is damaged in transit, the seller will send replacement component parts as soon as reasonably practical.
All furniture items received in damaged packaging must be signed for as damaged on receipt, failure to do so may result in the failure of the claim.
The Buyer must notify the seller of any shortages within 24 Hours from receipt of goods.
The Buyer must notify the seller of any incorrect items received in error within 72 Hours from receipt of goods.
All faulty items must be reported within the warranty period stated.
All chairs are covered by component warranty whether delivered on that day or reported later
Some components on cabinets and pedestals are covered by component parts this includes draw runner locking mechanisms and fixing packs.
You can return an item at anytime within 30 days of purchase. A 35% restocking fee applys to all returns.
All no longer required items must be in original packaging and as new and have not been built.
Made to order item are non returnable and can only be cancelled within the first 24 hours.
All Food and Drink products
Unfortunatley due to risk of contamination all food and beverage products are none returnable.